General
How does purchasing from Awesome Human support charitable causes?
A portion of every sale goes towards supporting a range of charitable causes. We carefully select micro-charities around the globe, focusing on environmental preservation, community upliftment, and global health, ensuring your purchase makes a meaningful impact.
What makes Awesome Human products environmentally friendly?
Our commitment to the planet is at the heart of everything we do. We use sustainable ingredients, eco-conscious packaging, and support environmentally friendly initiatives to ensure our products are as kind to the Earth as they are to you.
Are all Awesome Human products suitable for sensitive skin?
Yes, our products are crafted with gentle, naturally-derived ingredients suitable for sensitive skin. However, we always recommend checking the ingredient list for any specific allergens and conducting a patch test before using a new product.
Can I find out more about the charities Awesome Human supports?
Absolutely! We believe in transparency and love sharing stories about the positive change we're fostering together. Visit our Charity Page for detailed information on the organizations we support, our contributions, and the impact we're making.
How does Awesome Human ensure the ethical sourcing of ingredients?
Ethical sourcing is a cornerstone of our brand. We meticulously vet our suppliers to ensure that all ingredients are obtained in a responsible and sustainable manner, emphasizing fair trade practices, and the protection of natural resources and communities.
Shipping
How long does it take for Awesome Human to process and ship my order?
Orders are typically processed and ready to ship within 2-5 business days. For orders with more than 10 items, please allow 3-10 business days for processing before shipment.
What are the shipping options and costs for US Domestic orders?
For US Domestic orders, we offer Regular Shipping with a duration of 1-4 business days at a fee of $4.99 via USPS, and Express Shipping with a duration of 1-3 business days at a fee of $9.99 via FedEx.
Do you offer free shipping?
Yes, Awesome Human is pleased to offer complimentary shipping for all orders over $49 within the United States.
What should I expect for shipping times and fees to Canada?
Shipping to Canada is provided via FedEx with a duration of 2-5 business days and a fee of $9.99. Please note, delays may occur due to customs clearance processes.
Are international customers responsible for customs and import fees?
Yes, since our fulfillment center is based in the US, international customers are responsible for any applicable customs and import fees, which vary by country and are beyond our control.
Returns
What is the return policy at Awesome Human?
You have 14 days from the receipt of your item to request a return. Items must be in their original condition, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have questions about your specific item, please contact us.
How do I initiate a return?
To start a return, please contact us at aaron@awesomehuman.love. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
What happens if my return is approved?
Upon approval of your return, you will be refunded to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you haven’t received a refund, please contact us at aaron@awesomehuman.love.
How do exchanges work?
For exchanges, return the item you have and, once the return is accepted, make a separate purchase for the new item you want.
